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宏儒顾问-盐城ISO9000认证案例分析:碗盘在消毒柜里消毒

发布于:2014年09月16日 来源:www.fuhai360.com
[摘要]盐城宏儒提供ISO9000,ISO9001,质量管理体系认证等业务【***】盐城宏儒提供ISO9000,ISO9001,质量管理体系认证等业务

盐城宏儒提供ISO9000,ISO9001,质量管理体系认证等业务【***】盐城宏儒提供ISO9000,ISO9001,质量管理体系认证等业务

     ISO9000认证案例分析:碗盘在消毒柜里消毒ISO9000 certification : a case study in the disinfection cabinet disinfection bowl plate餐厅墙上挂着餐厅卫生管理规定,按照规定使用过的碗筷应用流水清洗后再用洗涤剂洗刷干净,然后放人红外消毒柜内高温消毒30分钟才能供顾客使用。The restaurant wall hung restaurant hygiene regulations, in accordance with the provisions of used chopsticks used water after cleaning and detergent wash clean, then put the infrared disinfection cabinet temperature disinfection for 30 minutes to use for the customer但是顾客吃饭时发现上桌的碗盘还带着水,顾客问服务员:“这些碗盘在消毒柜里消毒了吗?”But customers found to eat on the table the bowl with water, the customer asked the waiter:" these dishes in the disinfection cabinet disinfection?"服务员说:“大概消毒了吧。”The waiter said:" probably disinfection"顾客问:“既然在消毒柜里已经烘烤消毒了,为什么还带有水呢?”The customer asked: "if on the disinfection cabinet has been baking disinfection, why also with water?"服务员说:“不知道,你去问领班吧。”The waiter said:" don't know, you go to ask the foreman"顾客找来领班询问,Customers find the foreman asked to,领班说:“今天因为顾客很多来不及消毒了。”The foreman said:" today because many customers come to disinfect"案例分析:Case analysis:这是典型的服务提供的有章不循,违反了标准“751生产和服务提供的控制”的“组织应策划并在受控条件下进行生产和服务提供。”的规定。This is a typical service have not followed, in violation of the standard" 751 control of production and service provision"" shall be planned and under controlled conditions to carry out production and service provision" Provisions

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